Terms of Service and Refund Policy

1. Who we are

QNA-Locator is operated by Abtikarat Louis Trading & Services W.L.L., trading as Louis Innovations, Commercial Registration No. 173808, P.O. Box 82409, Doha, Qatar. Email info@louis-innovations.com, telephone +974 3371 0925. We are licensed by the Ministry of Commerce and Industry, State of Qatar. By creating an account, buying a plan or using the API you agree to these terms.

2. Accounts

You need a genuine company email address (free consumer email providers are not accepted) and a Qatar (+974) mobile number. You sign in with a one-time code sent by SMS. One active API key is issued per account; you can replace it from your dashboard at any time, which immediately disables the old key. Keep your key secret: requests made with it count as your use.

3. Plans and limits

Free: up to 500 API requests per calendar month, at no cost. The monthly allowance resets on the first day of each month at 00:00 UTC (03:00 Qatar time). Once 500 requests have been used in a month, further requests are refused with HTTP 429 until the next month or until you buy a Pro plan. Pro Monthly: QAR 199 for 30 days. Pro Annual: QAR 1,990 for 365 days. Pro Monthly allows up to 5,000 requests in its 30 days. Pro Annual allows up to 10,000 requests in each plan month. A plan month starts at the date and time the payment is confirmed and the next one starts on the same day of the following month (the last day of a shorter month when that day does not exist); the allowance does not carry over between plan months. There are no automatic charges: going over a limit never creates a payment. Limits are counted per account, so replacing your API key does not reset them. Requests above your limit are refused and are not counted. Under heavy load we queue requests briefly; if the queue is full we answer HTTP 503 with a Retry-After header and the request is not counted. When a paid period ends, your account returns to the Free plan automatically.

Calls made from a web browser are accepted only from website domains you have registered in your dashboard (up to 10). Calls from your own server with your secret key do not need a registered domain. Keep your key on your server and never place it in public web pages.

4. Prices and payment

Prices are in Qatari riyals (QAR). No value added tax applies in Qatar, so the price shown is the full amount you pay. Payment is taken in full at checkout through SADAD, a licensed Qatar payment gateway, by card, Apple Pay or Google Pay. We never receive or store your card details. Plans do not renew automatically: we remind you by email (and by SMS if you have not opted out) 30 days and 3 days before your plan ends, and you decide whether to renew. If you renew early, the new period starts when your current period ends, so you lose no days.

5. How the contract is formed

Before you pay, the checkout shows the plan, its length, the total price, the seller details and this policy, and you can go back and change your choice. Our contract is formed when SADAD confirms your payment. We then send a receipt and invoice to your account email without delay and keep a copy of each in your dashboard, where you can download them at any time.

6. Cancellation and refunds

Your legal right to cancel. Under Article 57 of Decree-Law No. 16 of 2010 on Electronic Commerce and Transactions, a consumer may cancel within three (3) days of the contract, as long as the service has not been fully performed and the consumer has not received any benefit from it. At checkout you ask us to activate your plan immediately; your right to cancel therefore ends when you first use the paid plan, meaning the first successful API request counted against the paid plan.

Our refund policy for Pro plans. In addition to your legal right, we refund a Pro plan in full if you ask within seven (7) days of payment and you have not made any paid API request. After the first paid request, or after seven days, fees for the current period are not refundable, except as set out below.

Setup service. The QAR 299 setup fee is refunded in full if you cancel before our team starts work. Once work has started it is not refundable, but if the integration we deliver does not work as described we will fix it or refund you.

Always available. If the service does not conform to what we promised, we will perform it again correctly or refund you, as required by Article 11 of Law No. 8 of 2008 on Consumer Protection. If we fail to provide a paid service for more than 30 days, you may end the contract and receive a refund (Article 58 of Decree-Law No. 16 of 2010). Nothing in these terms limits your rights under Qatari law.

How use is recorded. We keep an electronic record of every API request (time, API key, endpoint and result), stored with its date and time and protected from alteration, and we use it to determine whether and when a paid plan was used. You can see your usage in your dashboard.

How to ask for a refund. Email info@louis-innovations.com from your account email with your order number. We acknowledge every request in writing. Approved refunds are issued to the original card through SADAD within seven (7) business days of approval; your bank usually shows them within 5 to 7 business days after that. A refunded plan ends when the refund is issued.

7. Setup service

The one-time setup service (QAR 299) is a separate purchase. We complete the requested integration within three (3) Qatar business days (excluding Friday and Saturday) of payment confirmation and update you by email and in your dashboard as the work progresses.

8. Acceptable use

You may not share or resell your API key, try to get around rate limits (for example by opening several accounts or replacing keys), call the API from a website domain you do not control, use the service for any unlawful purpose, or reverse-engineer the API to rebuild the underlying dataset for resale as a competing service. Every request, including refused ones, is logged with its time, endpoint, result, IP address, origin domain and user agent, and you can review your own requests in your dashboard. We may suspend or close accounts that break these terms; if we close a paid account for a reason other than your breach, we refund the unused part of the period.

9. Data accuracy

Address data is provided "as is", sourced from and cross-checked against Qatari government address datasets. We take reasonable care to keep it accurate and current but do not guarantee absolute accuracy or completeness. Do not rely on it for safety-critical or emergency purposes.

10. Limitation of liability

To the maximum extent permitted by the laws of the State of Qatar, our total liability arising from your use of the service is limited to the fees you paid us in the three (3) months before the claim, and we are not liable for indirect or consequential loss. This does not limit any right that cannot be limited under Qatari law, including your rights under Law No. 8 of 2008 on Consumer Protection.

11. Messages we send

We send service messages by email and in your dashboard: receipts, invoices, plan reminders, setup updates and security notices. Plan reminders may also be sent by SMS; you can turn SMS reminders off in your dashboard at any time. We do not send marketing messages without your separate consent.

12. Changes to these terms

We may update these terms and will email you before a change takes effect. A change never alters the price or length of a period you have already paid for. The version you accepted at checkout is stored with your order.

13. Governing law, language and disputes

These terms are governed by the laws of the State of Qatar, and the competent courts of Qatar have exclusive jurisdiction. These terms are available in Arabic and English; if they differ, the Arabic text prevails.

14. Contact and complaints

Abtikarat Louis Trading & Services W.L.L., P.O. Box 82409, Doha, Qatar. Email info@louis-innovations.com, telephone +974 3371 0925. If we cannot resolve a complaint, consumers may contact the Consumer Protection Department of the Ministry of Commerce and Industry, State of Qatar.